Dentistry · Medical · Veterinary
Ava answers new-patient calls, books appointments via your scheduling system, sends SMS intake links, and posts structured records to your EHR — so your front desk can focus on the patients in the chair.
The problem
Lunch, early morning, and after-hours calls drop to voicemail. New patients who can't get through call the practice down the street.
A new patient is worth $200–$2,000 in lifetime value — and they're the most likely to hang up if they wait. Ava answers immediately and books them on the spot.
Ava texts every booked patient an SMS confirmation with the intake form link — reducing no-shows and ensuring paperwork is done before they arrive.
A day with Ava
Every step is automated. Every action is logged. Every caller gets a response.
Ava answers with your practice name, identifies new vs. returning patients, and greets returning patients by name when possible.
Answers questions about services, accepted insurance, hours, location, parking, and new-patient requirements — directly from your uploaded knowledge base. Never guesses.
Checks real-time availability through Cal.com — or through your practice management system with a custom API action — offers confirmed slots, and books the appointment.
Texts the patient the confirmed appointment time, address, and a link to complete the new-patient intake form before arriving.
Pushes a structured new-patient record to your practice management system — name, DOB, insurance, reason for visit, and appointment ID.
For urgent clinical questions, complex billing, or anything outside the knowledge base, Ava warm-transfers to the right staff member — no cold drops.
Hear Ava
This is how Ava sounds. Sub-second response, natural conversation, every action logged.
What it captures
Ava extracts these fields on every call — no manual transcription, no lost details.
Outcomes
No more voicemail drops
Typical vs. voicemail-only baseline
SMS + intake link effect
Integrations
No rip-and-replace. Cal.com is a live integration; everything else connects through an outbound webhook or a custom API action we set up with you during onboarding.
Cal.com
Live integration — real-time availability and confirmed booking.
Twilio SMS
Intake link and appointment confirmation to patient.
Any EHR / PMS
Custom webhook to any practice management system.
Open Dental
No prebuilt app — post records by webhook or custom API.
Dentrix
No prebuilt app — send requests by webhook or custom API.
Eaglesoft
No prebuilt app — new-patient data pushed by webhook.
Compliance note for healthcare practices
Televox is not HIPAA-certified and cannot yet sign a Business Associate Agreement (BAA) — both are on our roadmap. Call recording is off by default and set per practice: when it is on, Televox stores the call audio and a transcript; when it is off, only the transcript and call metadata. Anything a patient says on a call can appear in that transcript, so practices with PHI or strict compliance requirements should not rely on Televox for protected health information until a BAA is available. Your data is isolated to your workspace with row-level security and is never sold or shared. We will update this page the moment that changes.
ROI calculator
Adjust the sliders to match your business. The math sells itself.
ROI calculator
10 missed calls/day × $250 =
$2,500/day
Annualised opportunity
$912,500
Estimate only. Based on measured call-recovery data; your results will vary.
FAQ
Related reading
Guides and playbooks for teams putting voice AI to work in dental & medical clinics.
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