Your AI answers WhatsApp —
messages, voice notes, and calls —
on your existing number.
No porting, and your number's normal calls and SMS keep working. Same agent, same knowledge, same booking calendar — now in the chat app your customers already use.
One brain, every format
Text, voice note, or call — the same agent answers.
WhatsApp isn't a separate bot with its own script. It's the same AI that answers your phone — knowledge base, booking, actions, structured data — meeting customers in whichever format they choose.
Messages
Customers message your WhatsApp number and the AI answers with the same brain as your phone calls — your knowledge base, your booking calendar, your actions and structured data capture. It is not a separate chatbot to configure and maintain; it is your agent, in chat.
Voice notes
A customer sends a voice note; the AI listens and replies with a voice note of its own — in your agent's own voice, the same one that answers your phone. Voice-first customers never have to switch to typing.
Voice calls
A customer taps the call button in the chat and the AI answers — live today for inbound WhatsApp calls. Outbound WhatsApp callbacks are coming soon and, per Meta's current rules, will be available to non-US numbers only.
Follow-ups & campaigns
After a call, the agent can send a WhatsApp confirmation through a Meta-approved template. Campaigns require documented customer opt-in — a consent attestation is enforced in the product before anything sends. Televox is not a cold-outreach or bulk-blasting tool, by design.
And your team stays in the loop: live WhatsApp conversations appear on the Televox live board alongside your phone calls. Take over a chat and reply from the dashboard — or listen to and join a live WhatsApp voice call (calls are in beta) — then hand back and the AI resumes with full context.
Your existing number
Keep your number. Keep your calls. Add WhatsApp.
WhatsApp runs alongside your existing line — nothing is ported, nothing moves carriers, and nothing changes about how your phone number works today.
- No porting — your number stays with your current carrier
- Normal phone calls and SMS keep working exactly as before
- We register the number on the WhatsApp Business Platform (Cloud API)
- We connect your number with you during onboarding — one-click connect is coming
One caveat, stated plainly: if your number is currently on the WhatsApp consumer app or the WhatsApp Business app, that app account must be deleted before the number can join the Business Platform — and WhatsApp doesn't migrate chat history between the two. We walk you through this during onboarding.
Pricing
Included in every plan.
No separate WhatsApp tier and no per-channel upsell. Each plan includes a daily message allowance; WhatsApp numbers draw from the same included-numbers pool as phone numbers, and WhatsApp call minutes draw from your plan's included minutes.
Meta's conversation fees are billed by Meta directly to your WhatsApp Business account — Televox doesn't mark them up.
See full pricing →FAQ