Plumbing · HVAC · Electrical · Roofing · Cleaning
Riley, your AI dispatcher, handles inbound calls 24/7: qualifies urgency, books service visits, dispatches true emergencies to the on-call tech, and texts every caller a confirmation — before you've put down your wrench.
The problem
Your best plumber is under a sink when the phone rings. Riley answers instead, captures the problem, and books or escalates — the tech never loses focus.
Burst pipes don't wait. Riley classifies urgency in real time and bridges true emergencies directly to your on-call tech's cell — no voicemail, no callbacks tomorrow.
A single missed HVAC replacement is thousands of dollars. Riley captures every lead, logs it to your CRM, and texts the caller — so you're still in the game when you're unavailable.
A day with Riley
Every step is automated. Every action is logged. Every caller gets a response.
Riley answers immediately with your company name, identifies the caller, and asks about the issue — calm and professional, every time.
Using your knowledge base (service area, brands serviced, pricing ranges, what counts as an emergency), Riley asks the right questions and determines urgency.
For non-emergency calls, Riley checks availability and books a service window — morning, afternoon, or evening — directly into your scheduling system.
Texts the caller the appointment window, address, and any prep instructions (e.g., "clear access to the water main").
Posts the structured lead by webhook to anything that accepts one — Jobber, Housecall Pro, ServiceTitan, or your own endpoint — with caller name, address, problem, urgency, and appointment ID.
When Riley classifies a true emergency (flooding, no heat in winter, electrical hazard), it announces the situation and bridges the call directly to your on-call tech.
Hear Riley
This is how Riley sounds. Sub-second response, natural conversation, every action logged.
What it captures
Riley extracts these fields on every call — no manual transcription, no lost details.
Outcomes
After-hours & weekends included
Name, issue, address, urgency
Real-time transfer to on-call
Integrations
No rip-and-replace. Cal.com is a live integration; everything else connects through an outbound webhook or a custom API action we set up with you during onboarding.
Cal.com
Live integration — checks availability and books the visit.
Twilio SMS
Sends booking confirmations and prep instructions.
Any webhook
POST structured job data to any CRM or endpoint.
Jobber
No prebuilt app — send job details by webhook or custom API.
Housecall Pro
No prebuilt app — post leads by webhook or custom API.
ServiceTitan
No prebuilt app — post call and dispatch data by webhook.
ROI calculator
Adjust the sliders to match your business. The math sells itself.
ROI calculator
16 missed calls/day × $400 =
$6,400/day
Annualised opportunity
$2,336,000
Estimate only. Based on measured call-recovery data; your results will vary.
FAQ
Related reading
Guides and playbooks for teams putting voice AI to work in home & trade services.
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Join local businesses that answer every call — 24/7, without lifting a finger.
