Arabic
Your AI receptionist speaks Arabic.
And English. Same number.
Callers choose their language at the start of the call — Arabic answers in a Saudi voice, English in an English one. One agent, one number, one configuration behind both.
How the language is chosen
Every channel decides the language the natural way.
A phone has a keypad; a chat does not. Rather than force one mechanism everywhere, each channel uses what already fits it.
Phone calls
A short bilingual prompt answers first — "For English press 1 — للغة العربية اضغط ٢" — then the call continues in that language.
One keypress
WhatsApp & website chat
Nothing is asked. The agent replies in whatever language the customer writes in, message by message.
Nothing
WhatsApp voice notes
Each note is transcribed in the language it was spoken, and answered with a voice note in that same language.
Nothing
WhatsApp calls (beta)
No keypad exists, so the call follows the language of your chat with the customer — and for a first-time caller, their country.
Nothing
Website voice & chat widget
The widget can be set to Arabic (right-to-left) or English, and can show visitors an EN | ع switch.
One tap, or nothing
Dialect, not textbook
Gulf Arabic — because "correct" Arabic sounds like a newsreader.
Modern Standard Arabic is understood everywhere and spoken naturally nowhere. A receptionist that answers your customers in MSA sounds like it is reading the news at them. Televox is built for how people actually speak in the Gulf.
- Speech recognition tuned for Arabic dialects, including Saudi (Najdi and Hijazi) and wider Gulf speech
- Saudi-dialect voices, not generic Arabic text-to-speech
- Handles the English words Gulf speakers naturally mix into Arabic sentences
- Numbers, times and prices spoken as Arabic words, not read out as digits
One agent, not two
Two languages. One thing to maintain.
The obvious way to support two languages is to build two agents — and then update your prices in one of them and forget the other. We deliberately did not do that. A multilingual agent has a single set of instructions and one knowledge base; only the things a customer actually hears are per-language.
One set of instructions
Your agent’s behaviour, knowledge base, actions and integrations are written once and shared by both languages. There is no second copy to drift out of date.
A voice per language
Pick an English voice and an Arabic voice separately, so each language sounds native instead of one accent stretched across both.
A greeting per language
The first sentence a caller hears is spoken exactly as you wrote it — so each language gets its own greeting, in its own words.
Or split them, if you prefer
Rather have a separate Arabic agent with its own persona? Point one number at both and a routing rule sends each caller to the right one.
Your team, in Arabic
Watch Arabic conversations live — and step into them.
The live board shows Arabic calls and chats as they happen, with the transcript streaming in Arabic. Your team can listen to a live Arabic call, join it — the AI announces the teammate by name and goes quiet — or take over a chat and reply themselves, then hand back and let the AI carry on with the full context. Supervision does not stop at the language barrier.
Live dashboard & human takeover →Stated plainly
- English and Arabic are the two languages available today. Others are on the roadmap, not in the product.
- A call runs in one language from start to finish. If a caller switches languages mid-call, the agent will struggle — that is a limitation of speech recognition today, and we would rather say so than let you discover it on a customer call.
- Arabic calls answer a fraction slower than English ones. The model that predicts when a caller has finished speaking is English-only for now, so Arabic calls wait slightly longer before replying.
- Business phone numbers are US numbers today. On WhatsApp your business uses its own existing number, whatever country it is from.
- The Televox dashboard is in English. Your customers get Arabic; your staff currently administer in English.
- WhatsApp voice calling is in beta. WhatsApp messages and voice notes are not.
FAQ
Questions about Arabic
Hear it before you believe it.
The fastest way to judge an Arabic AI receptionist is to talk to one. Our own agent answers in Arabic — call it and see whether it sounds like your customers.